Tell us about your business.
Our core business is the installation, maintenance, and repair of electronic security systems, including access control and camera systems. We founded Waterford Security in 1994 as a small family start‑up with a clear intention: to deliver high‑quality security services grounded in honesty, professionalism, respect, passion, and open communication. These values have guided us for more than three decades and have helped us become a trusted specialist in the high‑end commercial security sector.
What sets us apart is our solutions‑focused philosophy. Rather than relying on standardised packages, we invest time in understanding each client’s specific requirements and ask, “What will genuinely serve them best?” This personalised and thoughtful approach has allowed us to build long‑standing relationships with premium commercial sites where precision, discretion, and trust are paramount.
Today, as we look to the future, we’re proud to be working alongside the next generation of our family as they explore how they can contribute to the business. Their involvement brings fresh thinking and renewed energy, while strengthening the legacy we’ve built together. We’re committed to preparing them well—sharing knowledge, giving them meaningful exposure to the business, and inviting them into strategic conversations. We are looking at how we can ensure that both the Waterford Security name and the Wellington family legacy continue with the same values, care, and integrity that have defined us from the beginning.
What has been your greatest success?
Our greatest success has been building a reputation grounded in trust and long‑term relationships. We place strong emphasis on compliance—whether it’s health and safety, industry standards, or local regulations—and we maintain robust partnerships with a wide range of product suppliers. Our team is highly trained and certified across these systems, ensuring we deliver consistently high‑quality service.
These commitments, combined with our values and our focus on exceptional service delivery, have enabled us to operate at a level where we now provide security services to clients with some of the highest security requirements, including government departments and well‑known international companies. Reaching this point, while remaining true to who we are, is something we are deeply proud of.
What do you value about FBA?
What we appreciate most about Family Business Association is the opportunity to connect with other family business owners who share similar journeys. We’ve met fascinating people from a wide range of industries, and we value the open conversations about the challenges and successes that come with working alongside family. The sense of community, shared learning, and genuine support has been incredibly valuable
What advice would you give to other family businesses?
Open and honest communication is essential—especially when family and business intersect. Begin succession planning early, and give younger generations plenty of exposure to the business so they can understand it from the ground up. And above all, stay true to your values. They provide stability, clarity, and continuity across generations, and they are the foundation on which long‑lasting family businesses are built.
Support family business.
