Join us for the next Advisor Connect Meeting by registering below.
This is an opportunity for advisors and other professionals across multiple disciplines to learn from each other, understand each other’s expertise and build a network that is required as trusted advisors to the unique Family Business sector.
Your local Advisor Facilitator Marcus Armstrong will be your main point of contact, marcus@platinumpeople.com.au.
Note: This event is for Advisors only.
This month's topic: Customer Experience (CX) in Family/Any Business
Key Takeaways:
- A clear insight into what the discipline of customer experience looks like in our business
- Where family business wins when strategically applying customer experience strategy
- The first steps in implementing a customer centric family business
About our Speaker: Aileen Day, Aileen Day Advisory
Aileen Day is the founder of Aileen Day Advisory. As the Principal CX Advisor, Aileen uses her 20+ years’ experience working throughout some of Australia’s most trusted brands to help her clients understand what they need to do to deliver a customer experience that is worthy of their customer’s trust and loyalty. Making them value driven, customer and human centric in their strategies.
In 2021, Aileen became one of only a handful of globally certified CX professionals (only one of three that are publicly available in Australia), and to further support her clients, she went on to obtain her qualifications in Clinical Hypnotherapy and Psychotherapy in 2022. Aileen thrives on being the solution provider and professional cheerleader to those wanting to make a meaningful difference with their organisation and in their lives.
We look forward to seeing you there.
This is a hybrid event. If you are unable to attend in person and would like to join the meeting via video, please email Sarah Herft for the hybrid link, sherft@familybusiness.org.au.
Note: This event is for Advisors only.
Thank you to our Event Host
Please contact the FBA Office on 1800 249 357 if you require assistance with your registration.
Share the VIC events page with your family and colleagues - spread the word.