Refund Policy

CANCELLATIONS RETURNS AND REFUNDS

Cancellation & Refund Policy - Events and Education

FBA are to be notified in writing more than 14 days prior to the event for a full refund to be permitted. If cancellation is made 3 to 14 days prior to the event, no refunds applies however replacement delegates can be named. If cancelling less than 3 days prior to the event, no refund or replacement delegates are permitted. If you would like request a refund, please click here.

Cancellation & Refund Policy - The Family Business Conference - Asia Pacific

Cancellations must be made in writing to the Conference Manager. Cancellations received 30 days prior to the event will be entitled to a full refund, less an administration fee of $220 per person. After this date no refunds will apply, however substitute delegates can be accommodated up until 10 days before the event. The personal information that you provide on this form will be used by FBA for administrative contact purposes, marketing activities and may be disclosed to third party contractors and sponsors. If you would like request a refund, please click here.

Cancellation & Refund Policy - Membership

Our memberships run from 1 July to 30 June each year. Memberships will be rolled over at the end of each financial year unless cancelled by request by 30 June.

By going through our online join form, you are agreeing to a membership until 30 June and by raising an invoice, payment is required in full or by instalments. If you would like request a refund, please click here.

Instalments

Family Business Association (FBA) offers the option to pay the annual membership fee in monthly instalments. Members who choose this option authorise FBA to deduct the monthly membership fee for a minimum term until 30 June.

The monthly membership fee will be one-twelfth of the total annual membership. If there are insufficient funds available in your bank account penalty rates charged by the financial institution will be charged to you.

Members who pay via monthly instalment authorise FBA to deduct the remaining balance of their annual membership fee on a monthly basis as directed in this application or by other means where appropriate, in the event membership is cancelled before 30 June.

By electing to pay by instalments you are also opting to have your membership automatically rolled over into the forthcoming year, authorising FBA to continue deducting membership fees for another 12 months. Instalments can be cancelled in June at the end of the membership year. If you would like request a refund, please click here.

Refunds

Memberships are non-refundable. Refunds may be made under exceptional circumstances at FBA’s discretion. An administrative fee may apply. Submissions for a refund must be made to membership@familybusiness.org.au

Transfer of membership

Memberships are non-transferrable. The exception being with Organisation memberships, where the staff member has left the employ of the organisation and a new person has been appointed to the role. This new staff member resumes the membership.