Refund Policy

CANCELLATIONS, RESIGNATIONS AND REFUNDS

Cancellation & Refund Policy - Membership

Our memberships run from 1 July to 30 June each year, with new members joining after 1 July paying pro-rata until 30 June. Memberships will be rolled over at the end of each financial year unless cancelled by request by 30 June.

When joining you are agreeing to a membership until 30 June, payment is required in full or by instalments in special circumstances. 

Memberships are non-refundable. Refunds may be made under exceptional circumstances at FBA’s discretion. An administrative fee may apply. Submissions for a cancellation and/or refund must be made to membership@familybusiness.org.au.

Cancellation & Refund Policy - Education

• FBA is to be notified in writing more than 14 days prior to the event for a full refund to be provided.
• If cancellation is made within 14 days of the event, no refund applies, however replacement delegates can be named.
• If you do not attend the course on the day, with no notification, no refunds or transfers to another course date will be provided.

If you would like to request a cancellation and/or refund, please click here to email our education team. 

Cancellation & Refund Policy - Events

• FBA is to be notified in writing more than 14 days prior to the event for a full refund to be provided.
• If cancellation is made 3 to 14 days prior to the event, no refund applies, however replacement delegates can be named.
• If cancelling less than 3 days prior to the event, no refund or replacement delegates are permitted.

If you would like to request a cancellation and/or refund, please click here to email our events team. 

Resignation & Refund Policy – Forum Group

FBA's Forum Group Program is an ongoing commitment to professional and personal development. The program runs for a 12-month period, 1 July - 30 June each year, with new Forum Group participants joining after 1 July, paying pro-rata until 30 June.

Our Emerging Leaders Forum Group program, is an exception and is a 2-year commitment, running February – February.

When joining FBA’s Forum Group program, payment is required in full prior to the participant’s first Forum Group meeting. Instalment payments can be arranged in special circumstances. All Forum Group participants require an active FBA membership to access the program.

Forum Group participants are required to give 3 meetings' notice of resignation from their group in writing to the Forum Facilitator, who must immediately forward this notice to the Forum Group Manager via email: forums@familybusiness.org.au

The notice of resignation should include:

1. Participant name
2. Participant Forum Group number
3. Facilitator’s name
4. Reason for resignation
5. Future intentions i.e. would like to rejoin the group down the track
6. Acknowledgement of the 3 meeting notice period for resignation from a Forum Group

During the 3 meeting notice period, the resigning Forum Group participant is encouraged to attend all meetings.

FBA's Forum Group Program is non-refundable. Refunds may be made under exceptional circumstances at FBA’s discretion. An administrative fee may apply. Submissions for a refund must be made to the Forum Group Manager. Please click here to email our Forum Group Manager.

Cancellation & Refund Policy – Family Business Insights Conference

• FBA is to be notified in writing more than 14 days prior to the event for a full refund, less a $100 handling fee.
• If cancellation is made less than 14 days and up to 3 days prior to the event, no refund applies, however replacement delegates may be nominated.
• If cancelling less than 3 days prior to the event, no refund or replacement delegates are permitted.

If you would like to request a cancellation and/or refund, please click here to email our events team. 

Cancellation & Refund Policy - Family Business Conference - Asia-Pacific

• Registration cancellations must be sent in writing by mail or email to the Conference Manager. These changes will not be accepted over the phone.
• Registration cancellations received up to 30 days prior to the event will receive a full refund, less a $250.00 handling fee.
• Registration cancellations received less than 30 days and up to 7 days prior to the event will receive a 50% refund.
• No refunds will be given for registration cancellations received within 7 days of the event; however, a substitute delegate may be nominated.
• No refunds will be given for social function cancellations received within 14 days of the event; however, a substitute delegate may be nominated.

If you would like to request a cancellation and/or refund, please click here to email our Conference Manager.