Refund Policy

CANCELLATIONS AND REFUNDS

Cancellation & Refund Policy - Membership

Our memberships run from 1 July to 30 June each year. Memberships will be rolled over at the end of each financial year unless cancelled by request by 30 June.

When joining you are agreeing to a membership until 30 June and by raising an invoice, payment is required in full or by instalments in special circumstances. 

Memberships are non-refundable. Refunds may be made under exceptional circumstances at FBA’s discretion. An administrative fee may apply. Submissions for a cancellation and/or refund must be made to membership@familybusiness.org.au.

Cancellation & Refund Policy - Education

FBA is to be notified in writing more than 14 days prior to the event for a full refund to be permitted. If cancellation is made 3 to 14 days prior to the event, no refund applies, however replacement delegates can be named. If cancelling less than 3 days prior to the event, no refund or replacement delegates are permitted.

If you would like request a cancellation and/or refund, please click here to email our education team. 

Cancellation & Refund Policy - Events

FBA is to be notified in writing more than 14 days prior to the event for a full refund to be permitted. If cancellation is made 3 to 14 days prior to the event, no refund applies, however replacement delegates can be named. If cancelling less than 3 days prior to the event, no refund or replacement delegates are permitted.

If you would like request a cancellation and/or refund, please click here to email our events team. 

Cancellation & Refund Policy – Family Business Insights Conference

• FBA is to be notified in writing more than 14 days prior to the event for a full refund, less a $100 handling fee.
• If cancellation is made less than 14 days and up to 3 days prior to the event, no refund applies, however replacement delegates may be nominated.
• If cancelling less than 3 days prior to the event, no refund or replacement delegates are permitted.

If you would like request a cancellation and/or refund, please click here to email our events team. 

Cancellation & Refund Policy - Family Business Conference - Asia-Pacific

• Registration cancellations must be sent in writing by mail or email to the Conference Manager. These changes will not be accepted over the phone.
• Registration cancellations received up to 30 days prior to the event will receive a full refund, less a $250.00 handling fee.
• Registration cancellations received less than 30 days and up to 7 days prior to the event will receive a 50% refund.
• No refunds will be given for registration cancellations received within 7 days of the event; however, a substitute delegate may be nominated.
• No refunds will be given for social function cancellations received within 14 days of the event; however, a substitute delegate may be nominated.

If you would like request a cancellation and/or refund, please click here to email our Conference Manager.