Watch the latest episode of The CX Show, where our CEO, Catherine Sayer, joined the Cold XPress team, including Jack, Alex and John, for a practical and funny conversation about what really happens when family and business overlap.
Catherine highlights the importance of family businesses in Australia, noting that around 70% of Australian businesses are family-owned and that family businesses employ 50% of the workforce. "That’s exactly why FBA exists: to help family businesses thrive".
Cold XPress share candid examples of the tension that can emerge between generations and between siblings. There’s the pressure founders can feel when stepping back, and the pressure next-generation leaders can feel when they’re still being closely questioned. Those everyday moments, often sparked by a seemingly simple operational decision, are where governance and communication stop being “nice to have” and become essential.
